R. P. Adam Ltd Customer Satisfaction Questionnaire

Please rate from 1 – poor/low to 5 – excellent/high



Quality
1. How would you rate R.P Adam’s product quality?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
2. How well does R.P Adam’s product labelling satisfy your requirements?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
Service
1. How would you rate R.P Adam’s electronic dosing units?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
2. How would you rate our manual dosing pumps (Arpax & Smart Pumps)?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
3. How would you rate our engineering breakdown service response time?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
4. How would you rate our wall charts and other visual aids?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
5. How would you rate our product guidance sheets?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
6. How would you rate our face to face client training sessions?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
7. How would you rate our Customer Service on site?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
8. How do you rate our Customer Services at our head office?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
9. How do you rate our technical support?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
10.How would you rate your current ordering procedure for R.P.Adam Ltd Products?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
11.How would you rate your current delivery agreement to site?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
General
1. How would you rate R.P Adam as a responsible, reputable and ethical supplier?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
2. How would you rate our overall performance ?
How is our performance? 1 2 3 4 5
How important is this for you? 1 2 3 4 5
Comments:
Additional Information
Do you believe our claim to be one of the outstanding providers of service in our industry? Yes No
Reasons:
Why have you decided to use R.P Adam Ltd and not one of our competitor manufacturers?
What improvements would you like to see R.P Adam Ltd make as a business?
Any other comments:
RP Adam Ltd aim to constantly improve the products and services we offer to our customers. Your participation in this survey helps us to understand where we perform well and where we can do better. Thank you for taking time to complete this questionnaire.
Company:
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Email:
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