The engineering department co-ordinates a team of 20 fully trained electrical engineers covering the UK and Ireland to install and repair sophisticated electronic dosing systems for dishwashers and laundry machines. This level of cover now allows us to give a customer guarantee that all breakdowns will be covered within two working days and all new installations can be completed within 5 working days (from initial request to completion).
In recent years, RP Adam Ltd has invested heavily in communications technology, utilising state of the art mobile devices, I-pad technology reporting and Smart Board applications.
Our RP Adam I-pad application enables our CSRs and Engineers to report and log work on a “real time” basis, ensuring that our engineering department is aware of the current status of all outstanding work. Within minutes of a report being completed and sent from a customer’s site, our engineering department is alerted to any urgent requests and can respond accordingly.
In conjunction with advanced Smart Board technology, we are aware of the precise location and journey plan of our engineers and CSRs and can therefore assess how quickly we can respond to urgent call-outs. Smart Board technology allows for better and more efficient planning for service calls and new contract roll out projects.
Wasted time is wasted money; therefore a prompt, stable, efficient and professional engineering function is absolutely critical to our capability credentials. Whether it be high maintenance in-flight catering operations, or a large commercial laundry or an estate of budget hotels, we apply the same principles – plan properly, and do it right first time, on time and to our customers satisfaction.
In practice, this means that if we receive a report of a breakdown in an area where we already have an engineer in operation, there is a good chance that it can be attended to that same working day.